Reference

Your Rights and Our Rules at f998

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to f998 depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction ConditionsWallet RulesAccount ConductData Handling
f998 Your Rights and Our Rules at f998
CONTACT CHANNELS

Reach Us About Legal Queries

If you have a question about these terms, your account eligibility, or how a specific rule applies to your situation, our support team handles legal and account queries directly. Reach out through any of the channels below.

Live Chat Open the chat window from your account dashboard. Our team handles legal and account queries and can escalate to a specialist if your question needs a detailed written response.
Email Support Send your legal query to our support address from your registered email. Include your account ID so we can locate your record and respond with the correct terms for your situation.
Help Centre The Help Centre carries written answers to common legal questions — account closure, data requests, wallet disputes involving bKash or Nagad, and eligibility conditions by region.
ACCOUNT SECURITY

How We Handle Your Account and Data

Security and transparency are built into how we run accounts. Here is what we do on our side to keep your information and wallet activity protected.

Data Storage and Retention

We retain account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold by contacting support from your registered email.

Cookie and Tracking Policy

We use cookies to keep your session active, remember your wallet preference between bKash and Nagad, and measure how the platform performs. You can manage cookie settings from your browser at any time.

Account Access Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support — do not share OTP codes with anyone.

Requesting Changes or Deletion

To update personal details or request account closure and data deletion, contact us via email from your registered address. We process verified requests within the timeframe our operating terms require.

Legal Questions We Hear Most

These are the questions we get most often about account terms, eligibility, and your rights as an account holder.

Access depends on your local law and whether your region qualifies under our eligibility conditions. It is your responsibility to confirm this before opening an account. We do not make that determination for you.

Any confirmed balance in your account wallet at the time of closure is returned to the payment method used for the most recent deposit — bKash, Nagad, or Rocket — subject to verification of your account identity.

Email our support team from your registered address with your account ID and a data request. We will confirm receipt and provide your data summary within the period our terms require.

We notify account holders of material changes through the registered account. Continued use after notification means you accept the updated terms. If you disagree, you should close your account before the changes take effect.

Disputes are handled under the terms in force at the time of the transaction. Contact support first — most wallet disputes involving Rocket or Nagad are resolved at that stage without escalation.

We share data only where required to process your transactions — for example, confirming a bKash transfer — or where our operating obligations require it. We do not sell account data to third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.